In short
- Free trials: cancel at any time during the trial and you are never charged.
- First charge: a full refund if you ask within 14 days of your first charge for a paid plan. After that, it is not refundable.
- Renewals: not refundable. Cancel before your renewal date to stop the next charge.
- Cancelling: stops future renewals, and you keep your plan until the end of the period you paid for.
- How: email wishdoor25@gmail.com, or find your order at paddle.net. Refunds go back to your original payment method.
Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle takes your payment and issues every refund.
This policy sits alongside Paddle's Buyer Terms and Paddle's refund policy. If the law where you live gives you more rights, for example a statutory right to cancel, those rights apply as well.
Free trials
Paid plans may start with a free trial. A card is required at checkout, and Paddle charges it when the trial ends unless you cancel before then. Cancel from the Billing page in the portal at any time during the trial and you will not be charged at all, with no fee. Each account can have one free trial.
14-day refund on your first charge
If you are not happy with WishSupport, ask for a refund within 14 days of the first charge for a paid plan on your account and we will refund it in full. You don't need to give a reason. After 14 days, the first charge is not refundable.
- If your plan started with a free trial, your first charge is the one at the end of the trial, and the 14 days run from that charge.
- When we refund a first charge, the subscription is cancelled and your account moves to the free Solo plan. Your spaces, tickets and team are kept; whatever exceeds Solo's limits is frozen, not deleted.
Renewals
Subscriptions renew automatically, monthly or annually, until you cancel. Renewal charges are not refundable, so cancel before your renewal date (shown on the Billing page) if you don't want the next charge. This does not affect any refund the law where you live entitles you to.
Cancelling
You can cancel at any time from the Billing page. Cancelling stops all future renewals, and you keep your paid plan until the end of the period you have already paid for. After that your account moves to Solo. Cancelling on its own does not refund the current period; within 14 days of your first charge, ask for a refund as well.
Upgrades and downgrades
Plan changes are prorated by Paddle. An upgrade charges the difference for the rest of the current period straight away. A downgrade credits the unused part of your current plan to your future invoices rather than refunding it to your card. Changes made during a free trial are not charged.
How to request a refund
Either way works:
- Email us at wishdoor25@gmail.com from the address on your WishSupport account. Tell us it is a refund request and, if you have it, include your Paddle order number from the receipt.
- Ask Paddle directly at paddle.net: look up your order with the email address you used at checkout and request a refund. The receipt Paddle emailed you links there too.
Paddle sends approved refunds back to the original payment method. Depending on your bank, the money can take a few business days to appear.
Chargebacks
Please contact us or Paddle before disputing a charge with your bank. We can usually sort it out faster that way, and Paddle handles any chargeback as the Merchant of Record.
Contact
Wishdoor, Elahi 9/2B, Surma R/A, Akhalia, Sylhet 3100, Bangladesh. Email: wishdoor25@gmail.com.